Privacy statement Le Guess Who Foundation

 

Version March 2021

Since the 2018 implementation of the General Data Protection Regulation (GDPR), Le Guess Who Foundation (hereafter referred to as LGW) is obligated to outline what personal data will be collected. LGW values the privacy of visitors, volunteers, artists, and all employees, and is responsible for all provided data, while also ensuring that all data is protected. We will treat data confidentially and in accordance with the requirements of the General Data Protection Regulation (GDPR).

We process your data in order to provide different services, for example selling tickets, sending newsletters or WhatsApp messages, or providing information via our website. LGW does not receive data from any third parties.

This privacy statement will explain the process of all personal data; how it is collected, and for what purpose. As this privacy statement is subject to change, it is recommended that you occasionally check this document to stay informed about any potential changes.

Tickets
When a ticket for the festival is purchased, LGW may ask for personal data, such as name, address, email address, phone number and place of residence. LGW uses this information only to gain insight into our target groups for the event and also for administration purposes—not to identify individual visitors. All ticket buyers will receive an email which contains all necessary information concerning the festival. An audience survey will be sent afterwards.

Yourticketprovider is the official ticket provider for LGW. Note that they will also have access to this data and can also send you service emails about our events. 

Website
Surfing data can be collected by LGW to optimize and analyze the visit and use of the website. This data will be made anonymous as much as possible. The LGW website uses cookies and Google Analytics to gain insight about the user-friendliness of the website, as well as to define our audience’s navigating habits to improve the navigation experience on our website and to customize digital advertising via remarketing, re-engagement, and similar audiences. The surfing data, including IP address, will be provided to Google solely to make use of these services.

A cookie is a small piece of text sent to your browser by a website you visit. It helps the website to remember information about your visit, like your preferred language and other settings. That can make your next visit easier and the site more useful to you. In your browser settings, you can choose to receive a warning each time a cookie is being sent, or you can choose to turn off all cookies and remove all data previously stored.

Newsletter
LGW sends out newsletters regularly to those who signed up for the feature on the LGW website, and/or to people who registered for this function when purchasing a festival ticket. Newsletters are sent via Mailchimp.

This means permission is given to save the provided data with the aim to stay up to date on any news and developments concerning the festival. The information being saved is: name, surname, and email address.

Newsletter recipients are able to unsubscribe from the newsletter at any given time, in which case the data will be deleted from LGW and Mailchimp’s records. Unsubscribing can be done via the link from the newsletter.

Volunteer management
Volunteers are asked to register for an informative, festival mailing list, and each year the volunteers of the previous edition will be asked if they would like to re-register. Volunteers are able to unsubscribe from this list at any given moment. LGW has the right to save the information about volunteers who have worked for the festival in the past for a maximum of two years. The information being saved is: name, surname, function, email address, and the year of volunteering.

Friends of LGW
When registering to become a “Friend of LGW,” LGW will ask for detailed personal data which is essential for internal management. Note that the membership will not automatically be extended, but LGW does save data in order to inquire if customers would like to repeat the following year. The information being saved is: name, surname, and email address.

LGW on WhatsApp
LGW visitors have the option to sign up for the LGW WhatsApp service, where visitors receive additional information regarding the festival. The information being saved is: telephone number. Subscribers are free to unsubscribe at any time, in which case their telephone number will be deleted from LGW’s records.

Video or photography during the event
For festival promotional purposes, LGW may make video recordings or photos of visitors, volunteers, artists and employees. There is a possibility these recordings and/or photos will be shared on various channels. LGW and its media partners do not owe any compensation for this to visitors, volunteers, artists or employees. The data will not be used for any other purposes than described above. Please contact LGW if there is an image published online which you would prefer to be deleted.

For which purposes do you collect data?
We process data in order to conclude an agreement (such as ticket sales) and to perform the agreement (such as service emails); provide information on our range of services mentioned above and to tailor the information as effectively as possible to your personal interests and preferences, e.g. via newsletters or social media; enable you to use our website and to analyze website visits for marketing purposes; conduct market research in order to further develop the festival; ensure your safety; comply and with relevant laws and legislation.

Do you share data with third parties?
We may share your information with our external service providers to allow them to provide services to us (such as ticket sales or sending newsletters, as mentioned above). In such cases, we conclude agreements to ensure optimum security and confidentiality.

How long do you retain data?
LGW does not hold onto personal data any longer than required for the execution of services and agreements, unless necessary for the legal retention period.

What are my rights?
You are entitled to request access to your personal data and/or to correct, supplement, delete or protect it. If you have any questions, comments or complaints regarding the treatment of your personal data, do not hesitate to contact us by emailing info@leguesswho.com.

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